Shipping Policy

Thank you for shopping with Our Kulture! We are committed to ensuring that your orders are delivered promptly and efficiently. Below are the details of our shipping policy:

Shipping Partner: We use Postnet, PAXI, and Courier Guy couriers to deliver your orders within South Africa. All our couriers are known for their reliable service, and we trust them to ensure that all your orders are delivered on time, every time.

Shipping Charges: We offer a flat shipping rate of R99 per order for Postnet and PAXI deliveries and R140 per order via Courier Guy for deliveries within South Africa. This rate is applied to all orders, regardless of the size or weight of your purchase.

Delivery Timeframe: Orders delivered within South Africa typically take between 3 to 5 working days from the date of dispatch. Please note that this timeframe is an estimate and may vary depending on your location and any unforeseen circumstances, such as adverse weather conditions or high-demand periods.

Order Processing Time: All orders are processed as quickly as possible. Please allow 1 to 2 business days for order processing before dispatch. During peak times or promotional periods, processing may take slightly longer.

Tracking Your Order: Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery through the courier's tracking system.

Address Accuracy: To ensure timely delivery, please provide accurate and complete shipping information when placing your order. Our Kulture is not responsible for delays or non-delivery caused by incorrect or incomplete address details.

Delivery Issues: If you encounter any issues with your delivery or have questions regarding the status of your order, please contact our customer service team at ourkulture.shop@gmail.com or +27 63 024 6477. We will do our best to assist you and resolve any concerns promptly.

Remote Areas: For deliveries to remote or rural areas, please be aware that delivery times may be longer than the standard 3 to 5 working days. We appreciate your understanding and patience in such cases.

Thank you for choosing Our Kulture. We value your business and are dedicated to providing you with the best possible service. If you have any questions or need further assistance, please do not hesitate to reach out to us.