Refund Policy
Thank you for shopping with Our Kulture. We strive to provide high-quality products and exceptional service. Please review our refund and return policy below:
Refund Policy:
No Refunds: We do not offer refunds on any products. All sales are final once the order is placed.
Return Policy:
Exchanges Only: We accept exchanges for products that are in their original packaging and have not been opened. If you wish to exchange a product, please follow the guidelines outlined below. Please note that all exchanges are not guaranteed, and approval for all returns is at the discretion of our management team.
Eligibility for Exchange:
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Condition: To be eligible for an exchange, the product must be returned in its original condition, with all packaging, tags, and accessories intact. Products that have been opened or used are not eligible for exchange.
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Request Timeframe: Requests for exchanges must be made within 14 working days of receiving your order.
Exchange Process:
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Initiating an Exchange: Contact our customer service team at ourkulture.shop@gmail.com or +27 63 024 6477 to initiate an exchange. Provide your order number, details of the product you wish to exchange, and the reason for the exchange.
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Return Instructions: Our customer service team will provide you with instructions on how to return the item. Ensure that the product is securely packed to prevent damage during transit.
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Shipping Costs: You are responsible for any shipping costs associated with returning the item for an exchange. Our Kulture will cover the cost of shipping the exchanged item to you.
Non-Eligible Items:
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Opened or Used Products: Products that have been opened or used are not eligible for exchange.
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Sale or Promotional Items: Items purchased during a sale or promotional period are subject to the same exchange policy and cannot be returned for a refund.
Processing Exchanges:
- Exchange Timeline: Once we receive the returned product, we will process the exchange and send the replacement item to you. Please allow 14 business days for the processing and shipping of your exchange.
Contact Us:
If you have any questions about our refund and return policy or need assistance with an exchange, please contact our customer service team at ourkulture.shop@gmail.com or +27 63 024 6477. We are here to help and ensure a smooth resolution to your concerns.
Thank you for your understanding and cooperation. We appreciate your business and look forward to serving you again!